FAQ

  • What if I have problems with my phone line?
    • If you need to report a technical fault please contact our professional customer service team on 1300 713 021. You can have the utmost confidence that any fault will be logged with the carrier with the highest priority and urgency.
  • Will my phone line be treated with the same level of urgency and customer care by Telstra Technicians since I am not a Telstra customer?
    • Absolutely, in accordance with the Universal Service Obligation, Telstra are obliged to perform any work, regardless or service provider, in the same timely manner as they would a customer of their own. Telstra’s response rates are monitored and tightly regulated by the ACCC.
  • Will my phone lines stop working whilst I change to Think Telecom?
    • The transition to thinktelecom is absolutely seamless, you will notice no change in the day-to-day operation of your phone lines, simply brilliant customer service, better call rates, and a professional client account manager to assist you with any communications enquiry.
  • How do I request new lines, service relocations & other products & services such as a line hunt?
    • Your premium client account manager can assist you with the addition of any new services; they can also conduct a communications audit on all of your existing services to see which ones are working for you, and which need to be changed to create an optimal result.
  • Will my phone numbers change?
    • Your phone numbers will stay exactly as they are, as mentioned above, the only thing to change is the level of service you will receive, your call rates and the appointment of a professional client account manager.
  • What is the value of 13/1300/1800 numbers?
    • These numbers are brilliant, they add a professional touch to any business, but also serve several very beneficial purposes. Firstly, because they are virtual, you can list any number as the answer point, that number can be fixed wire, mobile, even overseas. They can also direct a call to different locations depending on the time of day, day of the week, or origin of the call. Finally, these inbound services are completely portable, so when you move, you do not have to change your numbers.
  • Can I move my 13/1300/1800 numbers to Think Telecome for additional savings?
    • Absolutely, communications is our specialty and we recognise the significant value or 13/1300/1800 numbers, we can look after these services for you and provide significant savings at the same time. Speak to our customer care team or your account manager for further details.